Monday.com has launched Harmony, a voice AI platform that calls, qualifies and follows up on sales leads, then hands them to human reps. It uses small, task-specific AI models and claims replies in about 200 milliseconds. It is available in the US, UK,…
Zoom has opened the speech recognition behind its My Notes tool to other companies, and is in conversation with some AI note-taking firms that are considering switching to it, chief technology officer XD Huang told TNW. He said Zoom wants AI that finis…
Deutsche Telekom is replacing the automated phone menus on its customer service lines with AI agents, chief AI officer Kartik Sheth said. The share of customer interactions that never reach a human grows by one or two percentage points every month, he …
Pro and Plus users will be able to use the Work tab on their phones to complete agentic tasks.
Artificial intelligence has become a central topic in business strategy discussions, yet many organizations continue to struggle with how to integrate it into everyday operations. Gateway Global AI, a technology company developing voice-first infrastru…